Our utmost priority is ensuring 100% customer satisfaction.
We proudly offer a 100% money-back guarantee for all products that arrive defective or damaged due to shipping.
Returns
Our return policy extends for 60 days from the date your purchase is delivered. If 60 days have elapsed since the arrival of your purchase at your address, regrettably, we cannot process a refund or exchange.
To qualify for a return, your item must remain in the same condition as when you received it, including its original packaging.
To initiate your return, we require an email receipt or any other form of proof of purchase.
Refunds (if applicable)
Upon receipt and inspection of your return, you will receive an email notification confirming the receipt of your item. Additionally, you will be informed of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and the credited amount will be applied automatically to your credit card or original method of payment.
Late or Missing Refunds (if applicable)
The posting of your refund may require some time. If you haven't received your refund within two weeks, kindly reach out to us at Contact@triazadesigns.com.
Exchanges (if applicable)
We exclusively replace items within the initial 60-day period if they arrive in a defective or damaged condition. Should you need to exchange an item for the same product, please send us an email at Contact@triazadesigns.com.
Shipping
To commence the return process for your product, please contact us at Contact@triazadesigns.com. Simply inform us of your intent, and we will promptly provide a return address.
You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs, including those for initial delivery to customers and return shipments, are non-refundable.
The time required for your exchanged product to reach you may vary based on your location.
We strongly recommend considering a trackable shipping service or purchasing shipping insurance when returning items. This precaution ensures the safe and traceable return of your item to us. Please be aware that we cannot guarantee the receipt of your returned item without such measures in place.
Should you have any further inquiries regarding returns, please do not hesitate to contact us at Contact@triazadesigns.com.
Customer Reviews
Overall rating: 5 / 5 from 198 reviews.
Beautiful brass pot filler! Easy to assemble and we did age the brass which came out stunning 😍
Please send me a reminder. The hardware was packed very well and looks awesome. I will have it installed at the end of March and can send pics then. Thank you
This shower assembly is crafted with care using high quality and beautiful unlacqered brass and copper fittings. Salah was easily reachable to clarify any questions and even the smallest details of the shower's construction and supplies for easy installation were considered (countersunk brass screws for attaching to the wall which exactly fit the attachment bracket, etc). Overall great experience - highly recommend!
Beautiful product. Arrived on time internationally. looks beautiful! Can't wait to use it this summer. (Bought it during house construction over winter)
The best customer service I have ever experienced! So so quick to reply and even when one of my faucets didn’t work correctly (could have been my plumber who installed it) , I got a brand new one sent asap without questions asked. Such amazing service!
Obsessed with the look and function of our new pot filler. I can’t say enough good things about the customer service that Selah provided. We had a minor issue and the seller resolved it SO quickly. I would definitely buy from them again
If there were more than 5 stars for customer service I’d give them. I had several questions and all were answered very quickly. Salah made sure my project was completed start to finish. Would definitely recommend this seller and product
This shop was amazing from the start of my order. They helped me find the perfect size based on my countertop being pre-cut and even notified me during the shipping process that I missed a delivery chance and to notify the carrier. I cannot recommend them enough and my faucet is perfect!
More beautiful in person. Warm, unlacquered brass that doesn't show in pictures. Excellent customer service and communication. Fair price and quick shipping. What more could you want?!
