We offer a 5-year warranty on all faucets and sinks, which covers:
Damaged items during shipping.
Leaking items or parts.
The durability of the finish on all items.
Products not matching the descriptions or images.
If you encounter any of these issues, please don't hesitate to contact us at Contact@triazadesigns.com.
To address the problem, simply provide us with an image or video showcasing the issue, along with a brief description. We will promptly send you replacement parts at no cost to resolve the problem, or you can opt for a complete refund of your purchase.
Please be aware that items damaged during installation are considered a special case. Exercise caution during the installation process to avoid any damage.
For installation guidance, refer to the straightforward video instructions available on TRIAZADESIGNS' YouTube Channel. If you require further assistance, please contact us at Contact@triazadesigns.com, and we'll provide all the necessary support. Applying excessive force during installation can lead to damage, so it's crucial to handle the process with care.
For returns unrelated to the aforementioned cases, you have a 60-day window to return the items for a full refund.
Customer Reviews
Overall rating: 5 / 5 from 198 reviews.
Beautiful brass pot filler! Easy to assemble and we did age the brass which came out stunning 😍
Please send me a reminder. The hardware was packed very well and looks awesome. I will have it installed at the end of March and can send pics then. Thank you
This shower assembly is crafted with care using high quality and beautiful unlacqered brass and copper fittings. Salah was easily reachable to clarify any questions and even the smallest details of the shower's construction and supplies for easy installation were considered (countersunk brass screws for attaching to the wall which exactly fit the attachment bracket, etc). Overall great experience - highly recommend!
Beautiful product. Arrived on time internationally. looks beautiful! Can't wait to use it this summer. (Bought it during house construction over winter)
The best customer service I have ever experienced! So so quick to reply and even when one of my faucets didn’t work correctly (could have been my plumber who installed it) , I got a brand new one sent asap without questions asked. Such amazing service!
Obsessed with the look and function of our new pot filler. I can’t say enough good things about the customer service that Selah provided. We had a minor issue and the seller resolved it SO quickly. I would definitely buy from them again
If there were more than 5 stars for customer service I’d give them. I had several questions and all were answered very quickly. Salah made sure my project was completed start to finish. Would definitely recommend this seller and product
This shop was amazing from the start of my order. They helped me find the perfect size based on my countertop being pre-cut and even notified me during the shipping process that I missed a delivery chance and to notify the carrier. I cannot recommend them enough and my faucet is perfect!
More beautiful in person. Warm, unlacquered brass that doesn't show in pictures. Excellent customer service and communication. Fair price and quick shipping. What more could you want?!
